Question 1

Can you give me a quote or advice?

Accepted Answer

No. AskComfy is a guide, not an insurer or broker, so we can’t give personal advice or quotes. For those, contact an insurer or a licensed broker or agent directly.

Question 2

Can you help with a claim or change my policy?

Accepted Answer

We can’t. Only your insurer, broker or agent can handle claims or policy changes.

Question 3

How quickly will you reply?

Accepted Answer

We aim to reply to every email within 24 hours.

Question 4

What should I not send you?

Accepted Answer

Please don’t email us policy numbers, ID, banking or health details. We never need them.

Question 5

How do I report a mistake?

Accepted Answer

Email editorial@askcomfy.com with the page address and what needs fixing. We check every report.

Question 6

How can insurers or brokers work with you?

Accepted Answer

Email partners@askcomfy.com. Any partner or sponsored placement is clearly labelled and never changes what our guides say.

Question 7

How do I make a privacy or accessibility request?

Accepted Answer

For privacy or data requests, email privacy@askcomfy.com. For accessibility, email support@askcomfy.com. You can also read our privacy policy and accessibility statement.

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